Order Status

Welcome to the new JBW Website.

We’re really excited to have launched our new website on August 1st! If you’re landing on this page, you might have placed an order prior to August 1st on our old platform. Rest assured, we have your order info and it’s probably on the way now however you can’t search for it on the new website. 

If you need information or have questions about your order, please contact us via email at support@jbw.com or call us at 1-888-408-1600. We have extra team members on hand to deal with any issues during the transition. 

We also have a live chat Monday - Friday 8am - 5pm Central Standard Time which you can access on the bottom right of your screen. 

Thanks for your understanding and support.