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Platinum Warranty Details
The Platinum Warranty is an upgrade option available on JBW diamond timepieces at the time or purchase or within 30 days of receipt of your new timepiece. It extends your standard warranty two additional years (4 years total) and provides extra protection and servicing options to help preserve the value of your JBW watch.
Every JBW watch has a basic international 2-year warranty, issued by JBW itself, and validated with a serial number and guarantee card inside the watch box. The Platinum warranty includes the basic warranty plus these additional features:
| Standard | Platinum | |
| Manufacturing defects covered | ||
| Full repairs for warranty-covered issues | ||
| Additional 2 year warranty | ||
| Unlimited battery replacements | ||
| 1 free tune up / cleaning | ||
| Leather Strap* | One time free strap replacement | |
| Bracelet Band* | Free additional links for sizing | |
| Warranty-related Shipping* | You pay shipping costs | We cover all shipping costs |
| *If applicable to your product *US customers only | ||
Frequently Asked Questions
1. When does warranty coverage begin? 2. What is NOT covered? 3. How do I service my watch? 4. Can I cancel or get a refund on my Platinum Warranty plan? 5. What is the tune up / cleaning service?
The Platinum warranty coverage begins the day your product is delivered and last for four years from the date of delivery.
The Platinum warranty does not cover any damage caused by accidents, misuse or excessive wear and tear under conditions exceeding the timepieces manufacturer's water resistance limitations. The warranty is valid only at JBW. Improper repair or warranty service performed by someone other than JBW will void this warranty.
All Platinum Warranty requests and claims are handled directly through our Concierge Service. If you have any questions about the warranty or need to request servicing for your watch, just email us here and we will be happy to help. You can also chat with us live by using the chat box in the bottom left of your screen. You can also call us at 1-866-408-1600.
You can cancel your warranty plan for a full refund within 21 days of purchase, only if you have not redeemed the warranty for any servicing.
This service procedure is designed to ensure that every timepiece is functioning at a pristine level. The movement inside your watch is cleaned or replaced depending on its condition and the battery is replaced as needed. Timekeeping accuracy and water-resistance is also tested to ensure quality standards of the watch are being met. At this time, we can also update the leather strap or links as requested by the customer.
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