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What is the RESERVE program?

The RESERVE series encompasses JBW’s most experimental and innovative luxury designs. Each RESERVE design is ultra limited edition, produced once and never available again. The series is available through pre-order with each product made-to-order.

When will my order ship?

The first 75 orders will ship immediately (Allow up to 48 business hours for processing). The next 125 orders after that are estimated to ship by June 30th.
Your estimated ship date will be noted on the order confirmation email.
After the first 200 orders, the estimated ship date for RESERVE pre-orders will be 3-4 months after the order is placed. We will keep you posted with periodic updates about the production timeline.

Domestic Shipping (US Only)

Domestic shipping is Free White Glove Delivery, which is a FedEx 2-Day Service. If your order contains other products besides Reserve products, they will be shipped according to our standard shipping policies noted here.

International Shipping

International orders for Reserve will be shipped free using FedEx International. If your order contains other products besides the Reserve products, they will be shipped according to our standard shipping policies noted here. International customers will be responsible for any customs, taxes, and/or duties associated with your order.

Can I cancel my Reserve pre order after placing it?

All Reserve timepieces are final sale. RESERVE orders cannot be canceled, returned, or exchanged after the order is placed.

Can I return or exchange the Reserve timepiece after I receive it?

All Reserve timepieces are made-to-order. For this reason, all RESERVE orders are final sale and may not be returned or exchanged.

I'm having trouble placing my order.

We'd love to help. Please contact us through email ( or the chat window located on the product page.

Do you offer payment plans?

Yes, we offer payment plans through our secure partner Klarna. For more information on Klarna and our payment plans, please click here.

What is the warranty on Reserve timepieces?

The Reserve timepiece includes a standard international 2-year warranty issued by JBW, validated with a serial number and guarantee card inside the watch box. Click here for more info on the JBW warranty. You may upgrade for a cost to our Platinum Warranty.

What’s the difference between the Platinum warranty?

The Platinum Warranty is an upgraded warranty option available at the time of purchase. It extends your standard warranty two additional years (4 years total) and provides extra protection and servicing options to help preserve the value of your JBW watch. Click here for more information.

Are the diamonds real?

Yes, the watch features 170 SI1, G-H color natural diamonds as well as
8 green-treated diamonds set at 12H.

What is the movement featured in this timepiece?

The Iridescent Echelon features a Swiss Ronda Z60 Chronograph movement.

How does the numbering system work?

Numbers will be assigned based on the sequence orders are received. Custom requests for numbers are not available.

Will you make this product again?

No, that’s what makes our RESERVE program special. It’s a one-time opportunity to purchase styles produced once and archived forever.

Can I engrave this product?

Unfortunately, we cannot offer engravings on this product.