Platinum Warranty

Every JBW watch has a basic international 2-year warranty, issued by JBW itself, and validated with a serial number and guarantee card inside the watch box. The Platinum warranty includes the basic warranty plus these additional features:

	Platinum	Standard
Manufacturing defects covered
Full repairs for warranty-covered issues
Additional 2 years warranty
Unlimited battery replacements
1 free tune up / cleaning
Leather Strap*	One time free strap replacement
Bracelet Band*	Free additional links for sizing
Warranty-related Shipping*	We cover all shipping costs	You pay shipping costs
If applicable to your product US customers only

PURCHASE

FAQs

When does warranty coverage begin?

What is NOT covered?

How do I service my watch?

Can I cancel or get a refund on my Platinum Warranty plan?

What is the tune up / cleaning service?

ANSWER

The Platinum warranty coverage begins the day your product is delivered and last for four years from the date of delivery.

The Platinum warranty does not cover any damage caused by accidents, misuse or excessive wear and tear under conditions exceeding the timepieces manufacturer's water resistance limitations. The warranty is valid only at JBW. Improper repair or warranty service performed by someone other than JBW will void this warranty.

All Platinum Warranty requests and claims are handled directly through our Concierge Service. If you have any questions about the warranty or need to request servicing for your watch, just email us here and we will be happy to help. You can also chat with us live by using the chat box in the bottom left of your screen. You can also call us at 1-866-408-1600.

You can cancel your warranty plan for a full refund within 30 days of purchase, only if you have not redeemed the warranty for any servicing.

This service procedure is designed to ensure that every timepiece is functioning at a pristine level. The movement inside your watch is cleaned or replaced depending on its condition and the battery is replaced as needed. Timekeeping accuracy and water-resistance is also tested to ensure quality standards of the watch are being met. At this time, we can also update the leather strap or links as requested by the customer.

When does warranty coverage begin?

The Platinum warranty coverage begins the day your product is delivered and last for four years from the date of delivery.

What is NOT covered?

The Platinum warranty does not cover any damage caused by accidents, misuse or excessive wear and tear under conditions exceeding the timepieces manufacturer's water resistance limitations. The warranty is valid only at JBW. Improper repair or warranty service performed by someone other than JBW will void this warranty.

How do I service my watch?

All Platinum Warranty requests and claims are handled directly through our Concierge Service. If you have any questions about the warranty or need to request servicing for your watch, just email us here and we will be happy to help. You can also chat with us live by using the chat box in the bottom left of your screen. You can also call us at 1-866-408-1600.

Can I cancel or get a refund on my Platinum Warranty plan?

You can cancel your warranty plan for a full refund within 30 days of purchase, only if you have not redeemed the warranty for any servicing.

What is the tune up / cleaning service?

This service procedure is designed to ensure that every timepiece is functioning at a pristine level. The movement inside your watch is cleaned or replaced depending on its condition and the battery is replaced as needed. Timekeeping accuracy and water-resistance is also tested to ensure quality standards of the watch are being met. At this time, we can also update the leather strap or links as requested by the customer.

To purchase a platinum warranty:

Please select the collection and model number of the timepiece from the drop down list. You can find the SKU on the back of the watch face or on your purchase receipt.
The timepiece must have been purchased within the last 30 days to qualify for Platinum Warranty coverage.
Click on the “Purchase Warranty” button.

SELECT YOUR TIMEPIECE SKU

Platinum Warranty - PURCHASE WARRANTY

Dear JBW family,

As our country reacts to the impact of inequality of the Black community, this comes very difficult for me to write. As a founder of twelve years of JBW, my voice has always stood behind the product. And before I rushed to make a statement, I wanted to take the time and reflect. A time to make sure our community reads this and it reaches people who need to hear it with a perspective.

Our models, influencers, photographers, stylists, customers, buyers and in-house team are Black and are responsible for a major part of the growth and success of JBW. The birth of JBW was heavily inspired by the hip-hop community but, more importantly, the Black community has always welcomed me with open arms. As we grew, the support followed. And no matter how much we evolved as a brand, our African American consumers continued that support.

I am disgusted and upset with the injustices towards the Black community. I’d be lying if I said I can feel their pain — I simply can not. We all simply can not. I stand with those calling out the ingrained racism and violence towards the Black community. We have had enough.

I do not have the answers, but I do know that for JBW — it’s time to stand up, amplify our voice and fully support the Black community. We must listen, show compassion and never turn our backs on senseless brutality. As we reflect on the events that have taken place throughout the country, we will take time to figure out the best way we can further show our support.

My heart goes out to the family of George Floyd and to the countless others whose lives have been brutally and senselessly taken through acts of racism and injustice. #Blacklivesmatter

Amir Meghani, CEO & Co-Founder