The Platinum Warranty is an upgrade option available on JBW diamond timepieces at the time or purchase or within 30 days of receipt of your new timepiece. It extends your standard warranty two additional years (4 years total) and provides extra protection and servicing options to help preserve the value of your JBW watch.
Every JBW watch has a basic international 2-year warranty, issued by JBW itself, and validated with a serial number and guarantee card inside the watch box. The Platinum warranty includes the basic warranty plus these additional features:
Platinum | Standard | |
| Length | 4 years | 2 years |
| Manufacturing Defects | ||
| Repairs for Warranty-Covered Issues | ||
| Battery Replacements | Unlimited | — |
| Tune up / Cleaning | One Time | — |
| Strap Replacement * | One Time | — |
| Bracelet Band * | Free additional links for sizing | — |
| Warranty-Related Shipping ** | Covered | You pay |
| * If applicable to your product ** US customers only | ||
Purchase Your Platinum Warranty
- Please select the collection and model number of the timepiece from the drop down list. You can find the SKU on the back of the watch face or on your purchase receipt.
- The timepiece must have been purchased within the last 30 days to qualify for Platinum Warranty coverage.
- Click on the “Purchase Warranty” button.
Select Timepiece SKU *
Select Timepiece SKU 
- "562" Metal - JB-6225-B
- "562" Metal - JB-6225-C
- "562" Metal - JB-6225-D
- "562" Metal - JB-6225-M
- "562" Rubber - JB-6225-I
- "562" Rubber - JB-6225-J
- "562" Rubber - JB-6225-K
- "562" Rubber - JB-6225-L
- Alessandra - JB-6217-C
- Alessandra - JB-6217-E
- Alessandra - JB-6217-K
- Alessandra - JB-6217-L
- Alessandra - JB-6217-M
- Apollo - J6350A
- Apollo - J6350B
- Apollo - J6350C
- Apollo - J6350D
- Apollo - J6350E
- Aria - J6309A
- Aria - J6309B
- Aria - J6309C
- Aria - J6309D
- Belle - J6339A
- Belle - J6339B
- Belle - J6339C
- Belle - J6339D
- Belle - J6339E
- Bond - J6311A
- Bond - J6311B
- Bond - J6311D
- Bond - J6311E
- Camille - J6345A
- Camille - J6345B
- Camille - J6345C
- Camille - J6345D
- Camille - J6345E
- Capri - J6340A
- Capri - J6340B
- Capri - J6340C
- Capri - J6340D
- Capri - J6340E
- Celine - J6349A
- Celine - J6349B
- Celine - J6349C
- Celine - J6349D
- Celine - J6349E
- Cristal - J6346A
- Cristal - J6346B
- Cristal - J6346C
- Cristal - J6346D
- Cristal - J6346E
- Cristal Square - J6386A
- Cristal Square - J6386B
- Cristal Square - J6386C
- Cristal 34 - J6383A
- Cristal 34 - J6383B
- Cristal 34 - J6383C
- Cristal 34 - J6383D
- Crowne - J6363A
- Crowne - J6363B
- Crowne - J6363C
- Crowne - J6363D
- Delano - JB-6218-A
- Delano - JB-6218-C
- Delano - JB-6218-E
- Delano - JB-6218-H
- Delmare - J6359A
- Delmare - J6359B
- Delmare - J6359C
- Delmare - J6359D
- Delmare - J6359E
- Echelon - J6379A
- Echelon - J6379B
- Echelon - J6379C
- Echelon - J6379D
- Echelon - J6379E
- G3 Leather - J6325A
- G3 Leather - J6325B
- G3 Leather - J6325C
- G3 Leather - J6325E
- G3 Leather - J6325F
- G3 Leather - J6325G
- G3 Leather - J6325H
- G3 Metal - J6344A
- G3 Metal - J6344B
- G3 Metal - J6344C
- G3 Metal - J6344D
- G3 Metal - J6344A
- G3 World Traveler Set - J6355-SetA
- G3 World Traveler Set - J6355-SetB
- G3 World Traveler Set - J6355-SetC
- G4 Leather - J6248LB
- G4 Leather - J6248LE
- G4 Leather - J6248LG
- G4 Leather - J6248LH
- G4 Leather - J6248LK
- G4 Leather - J6248LM
- G4 Leather - J6248LN
- G4 Leather - J6248LO
- G4 Leather - J6248LP
- G4 Leather - J6248LQ
- G4 Leather - J6248LR
- G4 Leather - J6248LS
- G4 Limited Leather - J6353A
- G4 Limited Leather - J6353B
- G4 Limited Leather - J6353C
- G4 Metal - J6248B
- G4 Metal - J6248E
- G4 Metal - J6248J
- G4 Metal - J6248K
- G4 Metal - J6248L
- G4 Metal - J6248M
- G4 Metal - J6248N
- Gala - J6356A
- Gala - J6356B
- Gala - J6356C
- Gala - J6356D
- Gala - J6356E
- Gigi - J6357A
- Gigi - J6357B
- Gigi - J6357C
- Gigi - J6357D
- Gigi - J6357E
- Globetrotter 10 Year - J6365-10A
- Globetrotter 10 Year - J6365-10B
- Globetrotter 10 Year - J6365-10C
- Globetrotter 10 Year - J6365-10D
- Heist - J6380A
- Heist - J6380B
- Heist - J6380C
- Heist - J6380D
- Hendrix - J6338A
- Hendrix - J6338B
- Hendrix - J6338C
- Hendrix - J6338D
- Hendrix - JB-6211L-A
- Hendrix - JB-6211L-G
- Jet Setter - JB-6213-A
- Jet Setter - JB-6213-B
- Jet Setter - JB-6213-C
- Jet Setter - JB-6213-D
- Jet Setter - JB-6213-E
- Jet Setter GMT - J6370A
- Jet Setter GMT - J6370B
- Jet Setter GMT - J6370C
- Jet Setter GMT - J6370D
- RESERVE Jet Setter GMT - R6370A
- RESERVE Jet Setter GMT - R6370B
- Jet Setter III - J6348A
- Jet Setter III - J6348B
- Jet Setter III - J6348C
- Jet Setter III - J6348D
- Jet Setter III - J6348E
- Jet Setter Leather - J6354A
- Jet Setter Leather - J6354B
- Jet Setter Leather - J6354C<
- Krypton - JB-6219-A
- Krypton - JB-6219-B
- Krypton - JB-6219-F
- Krypton - JB-6219-G
- Krypton - JB-6219-L
- Laurel - J6330A
- Laurel - J6330B
- Laurel - J6330C
- Laurel - J6330D
- Laurel - J6330E
- Laurel - J6330F
- Laurel - J6330G
- Laurel - J6330H
- Laurel - J6330I
- Lumen - J6341A
- Lumen - J6341B
- Lumen - J6341C
- Lumen - J6341D
- Lumen - J6341E
- Lumen - J6341F
- Lynx - J6336A
- Lynx - J6336B
- Lynx - J6336C
- Lynx - J6336D
- Lynx - J6336E
- Mink - J6358A
- Mink - J6358B
- Mink - J6358C
- Mink - J6358D
- Mohawk - J6352A
- Mohawk - J6352B
- Mohawk - J6352C
- Mohawk - J6352D
- Mohawk - J6352E
- Mondrian - J6303A
- Mondrian - J6303B
- Mondrian - J6303C
- Mondrian - J6303D
- Mondrian - J6303E
- Mondrian - J6303F
- Mondrian - J6303G
- Mondrian 10 Year - J6367-10A
- Mondrian 10 Year - J6367-10B
- Mondrian 10 Year - J6367-10C
- Mondrian 10 Year - J6367-10D
- Mondrian Jewelry Set - J6303-SetA
- Mondrian Jewelry Set - J6303-SetB
- Mondrian Jewelry Set - J6303-SetC
- Olympia - JB-6214-A
- Olympia - JB-6214-B
- Olympia 10 Year - JB-6214-10A
- Olympia 10 Year - JB-6214-10B
- Orion - J6342A
- Orion - J6342B
- Orion - J6342C
- Orion - J6342D
- Orion - J6342E
- Phantom - JB-6215-238-A
- Phantom - JB-6215-238-B
- Phantom - JB-6215-238-F
- Phantom - JB-6215-238-G
- Phantom 10 Year - JB-6215-10A
- Phantom 10 Year - JB-6215-10B
- Phantom 10 Year - JB-6215-10C
- Prince - J6371A
- Prince - J6371B
- Prince - J6371C
- Prince - J6371D
- Regal - J6332A
- Regal - J6332B
- Regal - J6332C
- Regal - J6332D
- Rook Leather - J6287B
- Rook Leather - J6287D
- Rook Leather - J6287E
- Rook Leather - J6287F
- Rook Leather - J6287G
- Rook Leather - J6287H
- Rook Metal - J6287I
- Rook Metal - J6287J
- Rook Metal - J6287K
- Rook Metal - J6287L
- Rook Metal - J6287M
- Rook Metal - J6287N
- Saxon 10 Year - JB-6101L-10A
- Saxon 10 Year - JB-6101L-10B
- Saxon 10 Year - JB-6101L-10C
- Saxon 10 Year - JB-6101L-10D
- Saxon Leather - JB-6101L-D
- Saxon Leather - JB-6101L-E
- Saxon Leather - JB-6101L-G
- Saxon Leather - JB-6101L-I
- Saxon Leather - JB-6101L-J
- Saxon Metal - JB-6101-B
- Saxon Metal - JB-6101-D
- Saxon Metal - JB-6101-G
- Saxon Metal - JB-6101-J
- Saxon Metal - JB-6101-K
- Saxon Metal - JB-6101-L
- Strider - J6263E
- Strider - J6263G
- Strider - J6263H
- Strider - J6263I
- Strider - J6263J
- Titus - J6347C
- Titus Leather - J6347L-A
- Titus Leather - J6347L-B
- Titus Leather - J6347L-C
- Titus Leather - J6347L-D
- Titus Leather - J6347L-E
- Titus Metal - J6347A
- Titus Metal - J6347B
- Titus Metal - J6347D
- Titus Metal - J6347E
- Vanquish - J6337A
- Vanquish - J6337B
- Vanquish - J6337C
- Vanquish - J6337D
- Vanquish - J6337E
- Vault - J6343A
- Vault - J6343B
- Vault - J6343C
- Vault - J6343D
- Vault - J6343E
- Veyron - J6360A
- Veyron - J6360B
- Veyron - J6360C
- Veyron - J6360D
- Veyron - J6360E
- Victor - JB-8102-A
- Victor - JB-8102-B
- Victor - JB-8102-F
- Victor - JB-8102-G
- Victory 160 - JB-6210-160-A
- Victory 160 - JB-6210-160-C
- Victory 160 - JB-6210-160-G
- Victory Leather - JB-6210L-A
- Victory Leather - JB-6210L-C
- Victory Leather - JB-6210L-E
- Victory Leather - JB-6210L-F
- Victory Leather - JB-6210L-Q
- Victory Metal - JB-6210-160-I
- Victory Metal - JB-6210-A
- Victory Metal - JB-6210-B
- Victory Metal - JB-6210-D
- Victory Metal - JB-6210-F
- Victory Metal - JB-6210-K
- Victory Metal - JB-6210-N
- Vixen - J6327A
- Vixen - J6327B
- Vixen - J6327C
- Vixen - J6327D
- Vixen - J6327E
- Warren - J6331A
- Warren - J6331B
- Warren - J6331C
- Warren - J6331D
- Woodall - J6300A
- Woodall - J6300B
- Woodall - J6300C
- Woodall - J6300D
- Woodall - J6300E
Frequently Asked Questions
When does warranty coverage begin?
The Platinum warranty coverage begins the day your product is delivered and last for four years from the date of delivery.
What is NOT covered?
The Platinum warranty does not cover any damage caused by accidents, misuse or excessive wear and tear under conditions exceeding the timepieces manufacturer's water resistance limitations. The warranty is valid only at JBW. Improper repair or warranty service performed by someone other than JBW will void this warranty.
How do I service my watch?
All Platinum Warranty requests and claims are handled directly through our Concierge Service. If you have any questions about the warranty or need to request servicing for your watch, just email us here and we will be happy to help. You can also chat with us live by using the chat box in the bottom left of your screen. You can also call us at 1-866-408-1600.
Can I cancel or get a refund on my Platinum Warranty plan?
You can cancel your warranty plan for a full refund within 30 days of purchase, only if you have not redeemed the warranty for any servicing.
What is the tune up / cleaning service?
This service procedure is designed to ensure that every timepiece is functioning at a pristine level. The movement inside your watch is cleaned or replaced depending on its condition and the battery is replaced as needed. Timekeeping accuracy and water-resistance is also tested to ensure quality standards of the watch are being met. At this time, we can also update the leather strap or links as requested by the customer.