Every JBW watch has a basic international 2-year warranty, issued by JBW itself, and validated with a serial number and guarantee card inside the watch box. The Platinum warranty includes the basic warranty plus these additional features:

Platinum Standard
Manufacturing defects covered
Full repairs for warranty-covered issues
Additional 2 years warranty
Unlimited battery replacements
1 free tune up / cleaning
Leather Strap* One time free strap replacement
Bracelet Band* Free additional links for sizing
Warranty-related Shipping* We cover all shipping costs You pay shipping costs
*If applicable to your product
*US customers only

FAQ

REGISTRATION

When does warranty coverage begin?

What is NOT covered?

How do I service my watch?

Can I cancel or get a refund on my Platinum Warranty plan?

I bought a watch last week and want to add the Platinum Warranty. Can I add it after the purchase?

Can I purchase the Platinum Warranty for the JBW watch I purchased from a retailer or third-party seller?

What is the tune up / cleaning service?

ANSWER

The Platinum warranty coverage begins the day your product is delivered and last for four years from the date of delivery.

The Platinum warranty does not cover any damage caused by accidents, misuse or excessive wear and tear under conditions exceeding the timepieces manufacturer's water resistance limitations. The warranty is valid only at JBW. Improper repair or warranty service performed by someone other than JBW will void this warranty.

All Platinum Warranty requests and claims are handled directly through our Concierge Service. If you have any questions about the warranty or need to request servicing for your watch, just email us here and we will be happy to help. You can also chat with us live by using the chat box in the bottom left of your screen. You can also call us at 1-866-408-1600.

You can cancel your warranty plan for a full refund within 30 days of purchase, only if you have not redeemed the warranty for any servicing.

The Platinum Warranty is only available at the time of the original watch purchase.

The Platinum Warranty is only available on watches purchased on JBW.com.

This service procedure is designed to ensure that every timepiece is functioning at a pristine level. The movement inside your watch is cleaned or replaced depending on its condition and the battery is replaced as needed. Timekeeping accuracy and water-resistance is also tested to ensure quality standards of the watch are being met. At this time, we can also update the leather strap or links as requested by the customer.

When does warranty coverage begin?

The Platinum warranty coverage begins the day your product is delivered and last for four years from the date of delivery.

What is NOT covered?

The Platinum warranty does not cover any damage caused by accidents, misuse or excessive wear and tear under conditions exceeding the timepieces manufacturer's water resistance limitations. The warranty is valid only at JBW. Improper repair or warranty service performed by someone other than JBW will void this warranty.

How do I service my watch?

All Platinum Warranty requests and claims are handled directly through our Concierge Service. If you have any questions about the warranty or need to request servicing for your watch, just email us here and we will be happy to help. You can also chat with us live by using the chat box in the bottom left of your screen. You can also call us at 1-866-408-1600.

Can I cancel or get a refund on my Platinum Warranty plan?

You can cancel your warranty plan for a full refund within 30 days of purchase, only if you have not redeemed the warranty for any servicing.

I bought a watch last week and want to add the Platinum Warranty. Can I add it after the purchase?

The Platinum Warranty is only available at the time of the original watch purchase.

Can I purchase the Platinum Warranty for the JBW watch I purchased from a retailer or third-party seller?

The Platinum Warranty is only available on watches purchased on JBW.com.

What is the tune up / cleaning service?

This service procedure is designed to ensure that every timepiece is functioning at a pristine level. The movement inside your watch is cleaned or replaced depending on its condition and the battery is replaced as needed. Timekeeping accuracy and water-resistance is also tested to ensure quality standards of the watch are being met. At this time, we can also update the leather strap or links as requested by the customer.

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