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When will my order ship?

Limited quantities are available to ship immediately with standard processing times.

The ship date will be noted on the product page.

Domestic Shipping (US Only)

All Reserve timepieces come with Complimentary 2-Day White Glove Delivery. Our Concierge Service will be ready to assist should any problems arise.

International Shipping

International orders for Reserve will be free using FedEx International. If your order contains other products besides the Reserve products, they will be shipped according to our standard shipping policies noted here. International customers will be responsible for any customs, taxes, and/or duties associated with your order.

Can I return or exchange my RESERVE timepiece after I receive it?

All Reserve timepieces are final sale and made to order. For this reason, no refunds or exchanges are permitted after the delivery of your watch.

Can I see this watch in person?

Since this is a made-to-order timepiece available exclusively online, you are not able to see this watch in person before purchasing. Please reference the product and about page for a closer look at the product.

Do you offer payment plans?

Yes, we offer payment plans through our secure partner Klarna. You may click on the payment plan link on the product page to see if you qualify. For more information on Klarna and our payment plans, please click here.

What is the warranty on RESERVE timepieces?

The Reserve timepiece includes a standard international 2-year warranty, issued by JBW, and validated with a serial number and guarantee card inside the watch box. Click here for more info on the JBW warranty. You may upgrade for a cost to our Platinum Warranty.

What’s the difference between the Platinum warranty?

The Platinum Warranty is an upgraded warranty option available at the time of purchase. It extends your standard warranty two additional years (4 years total) and provides extra protection and servicing options to help preserve the value of your JBW watch. Click here for more information.

Are the diamonds real?

Yes, The watch dial features 23 - 1MM Genuine Diamonds (SI Quality). They are handset in each index hour marker.

What is a GMT movement?

GMT functions allow you to set an additional time zone whereas a conventional watch is geared to rotate the hour hand in full once every 12 hours. The GMT watch function is an additional hour hand on the same watch face that’s geared to rotate once every 24 hours — or exactly half as fast as the other hour hand. The additional hour hand points to a second-time scale that reads to 24 instead of 12. For example, if the GMT hand was on the 10 position, the hour position would be 20 hours Military Time or 8 PM.

What are the clear stones on the watch?

The clear stones are premium Austrian-made crystals. The watch features a total of 1,065 crystals:

  • 618 2MM x 2MM Princess Cut Stones on the Bezel and Band
  • 28 1.5MM x 1.5MM Princess Cut Stones on the Case and Band
  • 419 1MM Round Cut Stones on the Dial
How does the numbering system work?

The watches are numbered in the order in which they are produced, and are assigned to customers based on the sequence orders are received in. Custom requests for numbers are not available.

Will you make this product again?

No, the RESERVE program produces each project one time only. It’s an exclusive opportunity to purchase a style that will never be made again.

Can I engrave this product?

Unfortunately, we cannot offer custom engravings on this product.