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When will my order ship?

The first 75 orders will ship immediately (Allow up to 48 business hours for processing). The next 125 orders after that are estimated to ship by June 30th. Your estimated ship date will be noted on the order confirmation email. After the first 200 orders, the estimated ship date for RESERVE pre-orders will be 3-4 months after the order is placed. We will keep you posted with periodic updates about the production timeline.

Domestic Shipping (US Only)

Domestic shipping is Free White Glove Delivery which is a Fedex 2-Day Service. If your order contains other products besides Reserve products, they will be shipped according to our standard shipping policies noted here.

International Shipping

International orders for Reserve will be free using Fedex International. If your order contains other products besides the Reserve products, they will be shipped according to our standard shipping policies noted here. International customers will be responsible for any customs, taxes, and/or duties associated with your order.

Can I cancel my Reserve preorder after placing it?

For the first 100 orders that ship out immediately: once these ship out, the order cannot be canceled or refunded.
For orders after the first 100 orders: these may be cancelled up until the reserve pre-order period window closes (February 22nd).

Can I return or exchange the Reserve timepiece after I receive it?

All Reserve timepieces are final sale and made to order. For this reason, no refunds or exchanges are permitted after delivery of your watch.

What is the Reserve pre-order window period?

After the first 100 emerald RESERVE timepieces are claimed, orders will turn into pre-orders. The preorder window is expected to close February 22nd. No orders will be accepted after the Reserve window closes. This timepiece is a one time production run only and will not be made available again.

I’m having trouble placing my order.

Please contact us through email ( or the chat window located on the product page.

Can I see this watch in person?

Since this is a made to order timepiece, you are not able to see this watch in person. However, you may experience the product in 3D here. You can also check out our image gallery for a more close up look at the product.

Do you offer payment plans?

Yes, we offer payment plans through our secure partner Klarna. You may click on the payment plan link on the product page to see if you qualify. For more information on Klarna and our payment plans, please click here.

What is the warranty on Reserve timepieces?

The Reserve timepiece includes a standard international 2-year warranty, issued by JBW, and validated with a serial number and guarantee card inside the watch box. Click here for more info on the JBW warranty. You may upgrade for a cost to our Platinum Warranty.

What’s the difference with Platinum warranty?

The Platinum Warranty is an upgraded warranty option available at the time of purchase. It extends your standard warranty two additional years (4 years total) and provides extra protection and servicing options to help preserve the value of your JBW watch. Click here for more information.

Are the diamonds real?

Yes, The watch dial features 23 - 1MM Genuine Black Diamonds (SI Quality). They are hand set in each index hour marker.

What is a GMT movement?

GMT functions allow you to set an additional time zone whereas a conventional watch is geared to rotate the hour hand in full once every 12 hours. The GMT watch function is an additional hour hand on the same watch face that’s geared to rotate once every 24 hours — or exactly half as fast as the other hour hand. The additional hour hand points to a second time scale that reads to 24 instead of 12. For example, if the GMT hand was on the 10 position, the hour position would be 20 hours Military Time or 8 PM.

What are the green stones on the watch?

The green stones are Authentic Swarovski Stones (Color Code - Emerald 205). The watch features a total of 1,065 Swarovski Stones:

  • 618 2MM x 2MM Princess Cut Stones on the Bezel and Band
  • 28 1.5MM x 1.5MM Princess Cut Stones on the Case and Band
  • 419 1MM Round Emerald Cut Stones on the Dial

How does the numbering system work?

Numbers will be assigned based on the sequence orders are received in. Custom requests for numbers are not available.

Will you make this product again?

No, that’s what makes the reserve program special. It’s a one time opportunity to purchase never-again-produced styles.

Can I engrave this product?

Unfortunately, we cannot offer engravings on this product.