Manuals and Instructions | Concierge Service

MANUALS

Use the easy search below under the Men or Women section to find the user instruction manual for each JBW Timepiece.

INSTRUCTION VIDEOS

MENS TIMEPIECE INSTRUCTION MANUALS

To use the easy search on this page, first locate the model number on the back of the face of your timepiece. It will begin with the letter J. Search for that model number in the drop down list on the right, then click the JPG or PDF to download the user manual for your timepiece. Make sure you are in the correct Mens or Womens category when searching for your model number in the drop down list.

EASY SEARCH

SELECT YOUR TIMEPIECE

CLICK TO DOWNLOAD MANUAL

Please refer to the case back of your timepiece to find your model number. It begins with the letter J.

WOMENS TIMEPIECE INSTRUCTION MANUALS

To use the easy search on this page, first locate the model number on the back of the face of your timepiece. It will begin with the letter J. Search for that model number in the drop down list on the right, then click the JPG or PDF to download the user manual for your timepiece. Make sure you are in the correct Mens or Womens category when searching for your model number in the drop down list.

EASY SEARCH

SELECT YOUR TIMEPIECE

CLICK TO DOWNLOAD MANUAL

Please refer to the case back of your timepiece to find your model number. It begins with the letter J.

INSTRUCTION VIDEOS

Having trouble changing out a band or using the deployment buckle? Click on the links below for a video to get your quick fix.

How to adjust the deployment buckle >

How to use the JBW timepiece sizing tool >

How to change your timepiece band >

How to adjust the deployment buckle

DEPLOYMENT BUCKLE

How to use the JBW timepiece sizing tool

JBW SIZING TOOL

How to change your timepiece band

SPRING BAR TOOL

EASY RELEASE PUSH PIN

BATTERY

Discover which battery powers your timepiece.

SELECT YOUR TIMEPIECE

YOUR TIMEPIECE BATTERY

SR621W or 364

Please refer to the case back of your timepiece to find your model number.

STACK THE SAVINGS
HOLIDAY EDITION

30% OFF

ANY GOLD TAG TIMEPIECE
(AUTO-APPLIED AT CHECKOUT)

GET UP TO $50 "JBW CASH"

TO USE BETWEEN
12/24 - 12/31

Spend up to $500 and get $25 "JBW Cash"

Spend $500 or more and get $50 "JBW Cash"

Terms and Conditions:

Stack the Savings promo codes cannot be combined with other promo codes. Promo codes, VIP Pricing, sale prices, and promotions are limited time only and subject to end or change at anytime.

What is JBW Cash?

JBW Cash is an electronic promo code card with expiration date. It is not legal tender and has no actual cash value. It is only valid on qualifying purchases at JBW.com.

How do I earn JBW Cash?

Order any timepiece or accessory (excludes gift cards) between 12/4/20 and 12/23/20 and get up to $50 back in the form of "JBW Cash". Spend up to $500 and get $25 "JBW Cash". Spend $500 or more and get $50 "JBW Cash". The "JBW Cash" is earned on the amount of customer purchases after all applicable discounts are applied and before tax, duties, shipping, and other fees are imposed. Fraud orders, returned orders, or cancelled orders will not be eligible to receive JBW Cash.

When will I receive my JBW Cash?

You will be sent your JBW Cash to the email address listed on the order by 12/24/20. Please check your spam folder if you haven't received by 12/24/20. If you still haven't received, please contact us at support@jbw.com.

How do I redeem JBW Cash?

You must redeem JBW Cash no later than 12/31/20 or else the balance will expire. JBW Cash can only be redeemed on order subtotal of timepieces or accessories (excludes gift cards). On the order checkout screen, there will be a place you can enter your unique JBW Cash (electronic gift card) number.

Can I return something that earned JBW Cash?

If you already spent your JBW Cash, you'll get a refund in the form of your original payment, minus the amount of JBW Cash you applied.

Can I return something that was purchased with JBW Cash?

Yes, we will return the value of the JBW Cash to you as an electronic gift card valid for 30 days from the date of your return.

Dear JBW family,

As our country reacts to the impact of inequality of the Black community, this comes very difficult for me to write. As a founder of twelve years of JBW, my voice has always stood behind the product. And before I rushed to make a statement, I wanted to take the time and reflect. A time to make sure our community reads this and it reaches people who need to hear it with a perspective.

Our models, influencers, photographers, stylists, customers, buyers and in-house team are Black and are responsible for a major part of the growth and success of JBW. The birth of JBW was heavily inspired by the hip-hop community but, more importantly, the Black community has always welcomed me with open arms. As we grew, the support followed. And no matter how much we evolved as a brand, our African American consumers continued that support.

I am disgusted and upset with the injustices towards the Black community. I’d be lying if I said I can feel their pain — I simply can not. We all simply can not. I stand with those calling out the ingrained racism and violence towards the Black community. We have had enough.

I do not have the answers, but I do know that for JBW — it’s time to stand up, amplify our voice and fully support the Black community. We must listen, show compassion and never turn our backs on senseless brutality. As we reflect on the events that have taken place throughout the country, we will take time to figure out the best way we can further show our support.

My heart goes out to the family of George Floyd and to the countless others whose lives have been brutally and senselessly taken through acts of racism and injustice. #Blacklivesmatter

Amir Meghani, CEO & Co-Founder